CDP Print Management Clients & Case
Studies
J & L Industrial Supply UK
Project: Transactional Mailing
J & L Industrial Supply UK is a major distributor of
over 80,000 products for the industrial supplies market,
with a series of retail outlets and web based ordering.
J & L were mailing all of their invoices and statements
in-house, pulling key staff away from their normal activities.
They wished to outsource this operation so as to focus staff
on core business issues.
As Russell Hardwick, AR Supervisor at J&L explains: “The
brief to CDP was that J&L wanted to improve the whole
process that delivered the following benefits:
? Obtain on-time production and distribution of our documents
? Have 100% guaranteed document accuracy
? A complete redesign of the documentation so that it carried
additional information but also had a crisper and cleaner
image
? Deliver clear and measurable audit trails
? Improve cash flow by removing end of month bottle necks
? Remove the need for continual investment in new mailing
equipment
? Utilise staff more effectively so as to focus on core business
activities.”
CDP were contacted and specifications and requirements were
discussed.
“At the initial meeting we had many questions to ensure
J&L’s requirements were fully understood” says
Beverley Kesslar, Key Account Manager, CDP. “By completely
investigating the needs and the wants of J&L we were
able to offer several added value solutions regarding materials
and alternative report and invoice designs. Plus we also
established that we could offer substantial savings in postage
via data manipulation”.
Since implementation, J&L’s billing is out on
time, all their documents match, and they have no unresolved
issues relating to incorrect information.
“By outsourcing our postal solutions there have been
significant benefits to the finance department in terms of
cost savings and processing time” says Russell. “From
going live we have received a reduction in account queries.
This is partly due to providing more information to the customer
on the documentation and the fact that the information is
guaranteed to be sent and delivered quicker than we could
do it in-house”.
As a final comment from Russell “Overall I am very
satisfied with the service provided and enjoy working alongside
our account manager. CDP have gone that extra mile to ensure
client satisfaction”
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